Complaint Process

When our team recieves a customer complaint that a home has not been HERS Rated properly we begin our process of complaint resolution.The process starts with the following:

  • Record the nature of the complaint, when it was recieved and who it was recieved from (RESNET or Customer).
  • Interview the customer registering the complaint to ensure complete understanding of the issue.
  • Gather information related to the complaint sure as field checklists, software files, etc.
  • Make a site visit if necessary.
  • Inform RESNET of complaint if necessary.
  • See attached complaint resultion log.

Please find RESNET's complaint resolution process here.

You may call Go Green New Mexico directly at (505) 508-1472 or by email at


Customer Information
Summary of Complaint

Briefly describe your issue. Please enter your name and email address or phone number. Thank you for contacting us.